How to add encoders.

1. Look at the top toolbar and go to Desktop B.
2. In the encoders box, click the plus (+) sign.
3. A box will pop up asking for a plugin. Choose MP3(Normal) for Sam 4.2 or MP3(Lame) for 4.9 and newer.
4. Click ok at the bottom and another box will pop up.
5. On the first page under the converter tab, find the Format box with the down arrow. Click the down arrow.
6. Find and choose the bitrate of the stream you bought in 44.1 kHz Stereo.
7. At the top click the Server Details tab. This is where you enter your encoder.
8. If using 4.9 and higher, choose Shoutcast 1.
9. Copy and paste in Server IP, Server Port, and Password given to you by ZEE-Ahn Streams or in the case of autodj users, the encoder info you created.
10. Click ok at the bottom and test the encoder by right mouse clicking the new encoder and pressing start.
11. If the encoder says Encoding, then you are good to go. If not, repeat step 8 by right. mouse-clicking encoder and go to config.
12. If still doesn’t work, contact a member of staff with the error details.

Microphone setup

1. With Sams open, find your voice fx box.
2. With your mic off, press the config button.
   A. First box (Voice Fx Destination)
   1. Change to encoders.
   B. 2nd box down (Recording Settings)
   1. Under Record Soundcard Device, press the down arrow and click on your mic.
   C. Press OK at the bottom.
3. Turn on the mic and test by pressing Press to Talk button and talking into your mic. The lighted meter to the right of the button should light up. If not, figure out what mic you have and redo the steps. If it is the mic you have, check your mic settings in your computer soundcard.

Common issues

Deck A and Deck B Are Stuck
If your players freeze or won’t play a track when you load it onto the deck, your sound device may be improperly configured.

To fix this, click on “Config” in the toolbar and select “Audio Mixer Pipeline.” Then follow these steps:

1. Click the “Air Out” button, and an “Audio Settings” window will pop up.
2. Under “Air output settings,” select the proper “Output driver” from the drop-down menu. This is usually the “DirectSound” output.
3. Even if this option is already selected as a default setting, select it manually from the drop-down menu.
4. Also under “Air output settings,” select the proper “Output device” from the drop-down menu.
5. Even if this option is already selected as a default setting, select it manually from the drop-down menu.
6. Click the “Apply now” button followed by “OK.”

Tip: When using a USB device, always plug it into the same USB port before booting up your system. This will allow your device driver details to remain consistent. You
can also unlock them from the voice fx. Go to config record sound card device and rechoose your mic. Click ok. Then click the eq button, go to output under output device rechoose your speakers.

Mic not working

There can be a number of reasons your mic is not working. The following steps are what our staff would take to try to fix the issue.

1. Make sure your headset does not have an inline mute button. If it does, make sure it is off.
2. Test your mic by talking into it in your sound setting and see if the meter moves.
   • If it moves, open Sams and test by clicking the lock talk and seeing if the meter in Sam Broadcaster moves. If it does then you are good to go.
   • If it does not move, turn off the mic and press the config button in the fx box.
   • Look in the Record soundcard device box next to the big Mixer button and see if your mic is chosen. If it is not, click the down arrow and find your headset then click ok and test.
   • If your mic is chosen move to the next step.
3. Your mic volume may be turned down on your sound card.
4. Navigate back to Sound settings. Look for a tab that might say something like “More sound settings”. It should open a box that looks like this.

5. If using usb mic, there maybe 2 places to check for volume.

6. First choose the playback tab, then right mouse click on the speaker you are using and choose properties

• Another box opens and then choose levels.
• Sometimes a mic volume level slider shows there. If so, make sure it is turned up to 100

7. When done, click apply and ok and then you are back to the original box.

8. Next, choose the sounds tab, then right-mouse click on the mic you are using, and choose properties.

• Another box opens and then choose levels.
• You will see the sound level of your mic. Make sure it is set at 100. If there is a booster slider make sure to turn it up as well.

9. Tip, sometimes other apps can take control of your mic. In the same box, choose the Advanced tab. Uncheck Allow applications to take exclusive control of this device.

10. When done, click apply and ok and then you are back to the original box.

11. Close out the box and then test the mic again. If it still does not work, shut down the computer and unplug the mic and replug it back in. Restart computer. If the mic still does not work, your mic might be bad. Contact a member of staff to confirm from the Contact us page.

The audience can not hear music but can hear me even though the mic is off.

1. Locate your encoder box.
2. At the top toolbar of the encoder box are 2 buttons. Sam broadcaster version 4.2 has a red button and a blue button. Make sure the blue button is pressed.
3. Sam broadcaster version 4.9 and higher, in the same area, is a DSP button and a red button. Make sure the DSP button is pressed.

Sam Broadcaster Support Links

https://support.spacial.com/hc/en-us/categories/204149767-SAM-Broadcaster

https://support.spacial.com/hc/en-us/articles/360010615614-Database-Issues-MySQL

https://support.spacial.com/hc/en-us/articles/360010693053-Database-Issues-Firebird

https://support.spacial.com/hc/en-us/articles/115002368974-Error-in-connecting-creating-or-upgrading-database

https://support.spacial.com/hc/en-us/articles/115002368634-Common-Error-Codes

https://support.spacial.com/hc/en-us/articles/229535387-How-to-Add-Music

if you need more support please contact our Xeon Streams - Sam Broadcaster Support